Privacy Policy
This policy explains what personal information Complete Morocco collects when you visit completemorocco.com, send an enquiry or book a trip, how we use it, who we share it with, and the choices and rights you have.
Effective date: 7 November 2026
1. Who we are
Complete Morocco is a private tour brand. The website completemorocco.com, our online advertising and international payments are managed by Complete Morocco LLC, a company registered in Wyoming, USA. Tours, transfers and on-the-ground arrangements in Morocco are delivered by Pro Morocco Tours SARL, a registered Moroccan tour operator, as described in our Terms and Conditions. Together they are responsible for the personal information described in this policy, and “we”, “us” and “our” refer to them.
- Website and payments
- Complete Morocco LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA
- Tour operator in Morocco
- Pro Morocco Tours SARL, trade register 20253, Errachidia
- Privacy questions
- info@completemorocco.com
- Telephone & WhatsApp
- +212 680-062039
2. Information we collect
Information you give us
- Enquiry form: your name, email address, travel date, number of travelers and your message. With each form we also record the page you sent it from, the date and time, and your IP address, to answer correctly and to prevent spam.
- Email and WhatsApp: the details you choose to share when you contact us, such as your name, phone number and trip preferences.
- Booking details: traveler names, contact details, room and dietary preferences, arrival information, and any identity or health details you choose to provide because a hotel, activity or legal requirement needs them. Please ask us how to send sensitive details securely.
- Payments: payments are processed by our payment provider, such as PayPal or your bank. We receive confirmation of the payment, your name and email, but not your full card number.
Information collected automatically
When you visit the website, Google Analytics, Google Ads and our site collect technical and usage information: pages viewed, how you arrived (for example, from a Google ad), approximate location derived from your IP address, device and browser type, and whether you sent an enquiry or tapped our WhatsApp button. See Cookies and advertising.
3. How we use your information
| Purpose | Legal basis (where EU or UK law applies) |
|---|---|
| Answering your enquiry and preparing your quote | Steps you ask us to take before a contract |
| Arranging and delivering your trip, and supporting you during it | Performance of our contract with you |
| Accounting, tax and legal records | Legal obligation |
| Measuring website use and which ads bring enquiries | Your consent where required, otherwise our legitimate interest in running and improving the website |
| Showing our ads to people who visited the website (remarketing) | Your consent where required |
| Preventing spam, fraud and misuse | Legitimate interest |
We do not send marketing newsletters unless you ask to receive them, and you can stop them at any time.
6. How long we keep it
- Enquiries that do not lead to a booking: up to 3 years after our last contact.
- Booking, payment and accounting records: for as long as tax and legal rules require, usually up to 10 years.
- Analytics and advertising data: according to the retention settings of Google Analytics and Google Ads, generally up to 14 months for analytics data.
7. International transfers
We work across Morocco and the United States, and our service providers may process data in other countries. When your information leaves your country, we rely on our providers’ safeguards, such as standard contractual clauses, or on the transfer being necessary to arrange the trip you asked for.
8. Your rights
Depending on where you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct inaccurate information;
- delete your information, unless we must keep it for a booking or legal reason;
- restrict or object to how we use it, including for advertising;
- withdraw consent you have given, at any time.
US residents: residents of states with privacy laws, such as California, can ask to know, access, correct or delete their personal information, and can opt out of the use of their information for targeted (cross-context behavioral) advertising, including remarketing. We do not sell personal information. We will not treat you differently for using these rights.
EU and UK residents: you can also complain to your local data protection authority.
To make a request, email info@completemorocco.com with the subject “Privacy request”. We may need to confirm your identity first, and we aim to reply within 30 days.
9. Security and children
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) on our website. No method of transmission is completely secure, so please avoid sending passport or card details through the enquiry form.
Our website is not directed at children under 16, and we do not knowingly collect their information online. Details about child travelers are provided by the adult making the booking.
10. Changes to this policy
We may update this policy when our services or the law change. The effective date at the top shows when it was last revised.
11. Contact us
For any question about this policy or your personal information, email info@completemorocco.com or message us on WhatsApp at +212 680-062039. You can also write to Complete Morocco LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.